Contact us

Email admin@globalfishingleague.com. Tell us which device you are on and, if it concerns a specific catch, roughly when you logged it — that is usually enough to find the record.

Membership and billing

Membership is $4.99 per month or $39.99 per year, and the first 90 days are free. It is billed through the App Store or Google Play, not by us directly, which means your receipts, payment method and renewal date all live in your Apple or Google account.

Cancelling your membership

On iPhone, open Settings, tap your name, then Subscriptions, and select Global Fishing League; subscribers can also get there from the app, under Settings → Manage subscription. On Android, open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions.

A subscription is separate from your GFL account. It keeps billing until you cancel it there, even if you stop using the app or delete your account.

Cancelling stops the renewal. Your logbook and your whole catch history stay where they are on the free tier — you keep fish identification, your catch locations, and the date and time stamps.

Refunds

Because Apple and Google process the payments, refunds are handled by them. Request one through Apple's "Report a Problem" page or Google Play's order history. Email us as well if something has gone wrong and we will help.

Common problems

A fish was identified incorrectly

You can override any identification with your own label, so the record stays accurate. A clear, well-lit photo of the whole fish against a plain background gives the best result. If a species is consistently wrong, email us the photo — that is the most useful thing you can send us.

My catches are not syncing

Catches logged without reception are stored on the device and upload once you are back in range. If a catch has not appeared after you have had a stable connection, open the app while connected and leave it in the foreground for a moment, then check the logbook again.

A catch has no weather or water data

The full per-catch weather and water readings are a membership feature, so check your membership is active. They also depend on a GPS fix at the moment you log the fish — if location permission was off, or the fix had not landed yet, there is no mark to attach conditions to.

Location permission

Catch locations need location access. On iPhone this is under Settings, Privacy & Security, Location Services. On Android it is under Settings, Location, App permissions. Your marks stay private either way — see the privacy policy.

Your data

Exporting your catch history

Your full history is exportable, timestamped and GPS-stamped, which is what tournament paperwork and record claims need.

Deleting your account

You can delete your account yourself, in the app: on iPhone, open Settings and tap Delete account at the bottom, then confirm. The account closes straight away: you are signed out, you can't sign in to it again, and it no longer appears to other anglers. The usage analytics linked to it are deleted at the same time. You don't need to email us to delete an account.

To have the records stored with your account erased as well, email admin@globalfishingleague.com from the address on your account and ask for it; we will confirm when it is done. You can also ask us to delete the account by email if you can't use the app.

Deleting your account does not cancel a subscription. An App Store subscription is cancelled separately, in Settings → your name → Subscriptions on your iPhone, and keeps billing until it is cancelled; on Android, cancel it in the Google Play Store (above). Your rights over your data, including access and deletion, are set out in the privacy policy.

Looking for how the app works rather than help with a problem? Try the frequently asked questions or the reference on every reading recorded with a catch.